Returns & Exchanges

At Dusk Lighting, we want you to be completely satisfied with your illumination choices, which is why we offer a straightforward 30-day return policy for all unused products in their original packaging. Whether the style isn't quite right or you've changed your mind, our team is here to ensure a smooth transition to your perfect lighting solution.

Return Process

• 1.
  Initiate Your Return

  Log in to your account or visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Items

  Carefully repack your lighting fixtures in their original manufacturer packaging, ensuring all components, crystals, and instructions are included to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided return label or use a tracked courier service to send your package back to our central distribution center for inspection.

• 4.
  Receive Your Refund

  Once our quality control team verifies the condition of the items, we will process your refund to your original payment method within 5-7 business days.